*originally posted in Nov 2013*
Recently, I had a load that the customer turned away upon my arrival. The company responsible for the load forgot to take a delivery appointment. I call them, the dispatcher tells me he’ll take care of it. Here I am, parked on the side of the road with my 4-ways on and with nowhere to go, risking a pricey ticket, awaiting a call back. 30 minutes pass by, nothing. I call the dispatcher back, he tells me that he sent the woman at receiving an email and he’s awaiting her reply – A DARNED EMAIL! PICKUP THE PHONE AND CALL HER YOU STUPID INBRED A-HOLE! In short, 2 hours pass by for emails to go back and forth, still no call back!
I get tired of waiting (long haul truckers do NOT get paid by the hour) so I drive the load to one of my customer’s terminals, 45 minutes away. What happens when I turn in the yard? Yup, he calls me to confirm that upon a few email exchanges, my delivery is now approved. I calmly tell him that if he picked up the phone instead of sending emails, the matter would have been resolved under 15 minutes, NOT 3 hours later, and to shove his load wherever it hurts the most. I hung up and never heard of him again. I ensured that I would get paid though, which I did. A very similar event happened again but with customs brokerage that time.
What will it be next time ? “Wait up, I’ll tweet the shipping department!”?
All of that gave me food for thought about another trend I’ve observed the past few years: Is it just me or social media makes the new generation less resourceful? In my days, if you needed something you made due with the means at your disposal or you learned the hard way what they were. Now, it’s like no one has any common sense to problem solving, always turning to social media to beg other people to find the solution for them. The internet is indeed a gold mine of information (if you’re able to filter out all the crap), but for Pete’s sake, don’t always ask other people to dig it for you! It’s like their parents never taught them anything useful in real life…
The good old ways are still viable! Smart phones are still a PHONE, use it to make calls! Ever thought of calling the dealership, the auto parts store, the salvage yard, a knowledgeable friend, or daddy (heck, even grandpa)? Sure, you’ll sometimes have trouble finding a competent person, but chances are you’ll get your solution faster than waiting for the internet page to refresh. Also, ever tried of attempting said repair yourself? You might screw up but at least you’ll learn something. It’s better than nothing and you’d be no worse than you were before!